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    Carol  2012-08-08 16:05:00      12 character numbers

Sometimes my remote client receives a 12 character code that does not work
for giving me remote access. Can you tell me what may be causing this to
    showmypc  2012-08-08 16:28:02      12 character numbers

12 digit code is generated by our free version, if your users give you the 12 digit code it is very likely that they are downloading a different version from showmypc.com

Make sure they are on sd.showmypc.com and the current version shown on top of the application should be 3160

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