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    Michael  2012-02-12 11:09:34      Can't Login
I get the following error message:
Connection failed - error reading protocal file
- You've forgotten to select a DSMplugin and the server uses a DSMPlugin
- Viewer and Server are not compatable (they use different RFB protocol.
- Bad connection.

How do I resolve?
    showmypc  2012-02-12 12:36:09      Can't Login
Hi Michael,

Look like your remote PC is offline or not connected on the network.

You will need to get close to your remote PC and get help from someone to re install the service on that PC, if a simple reboot does not bring the service back online.


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