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Ticket System
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Hosted Ticket System

ShowMyPC hosted ticket system is a hassle free system designed to help you manage your support requests on your website and improve customer support efficiency by providing staff with tools they need to deliver fast, effective and measurable support. Existing Business Plan clients may ask support to activate ticket account.




Free
With Business Plan

 
$9/Month
With Professional Plan
Pay Yearly
$14/Month
All Other Users
Pay Yearly

Your Personal Web Link
Get your branded and easy to remember domain like http://myCompany.showmypc.com
Web and Email Suppport
Tickets can be created via email, online forms or phone (created by staff). Flexible configuration and mapping.
Auto Response
Automatic reply that is sent out when a new ticket is opened or a message is received. Customizable mail templates.
Canned Replies
Predefined responses for frequently asked questions.
Internal Notes
Add internal notes to tickets for staff.
Help Topics
Configurable help topics for web tickets. Route inquiries without exposing internal departments or priorities.
Alerts and Notices
Staff and clients are kept up to date with email alerts. Configurable and flexible settings.
Role-based Access
Control staff's access level based on groups and departments.
Assign & Transfer Tickets
Assign tickets to a staff and/or department.
No Signup Required
No user account or registration required for users (ticket ID/email used for login).
Support History
All support requests and responses are archived.
More..
Based on open os ticket system.
Unlimited tickets and responses.