Home Premium Access PC
Multiple Windows Troubleshooting
Home or Office Service

Multiple Windows or Toolbar Showing in Home or Office Service version

If you are using Home or Office Access Service and are seeing multiple windows, you are likely connecting to your own local PC.

Follow instructions below to fix the issue:
Make sure you have 2 separate PCs (Remote and Local Viewer).
The service only has to be installed on the remote PC, NOT on the Viewer.
To remove service on Viewer PC go to your page (https://XXXXX.showmypc.com), Download and Run and go to Options > Remove Service.
Make sure you have followed the install instructions on Host PC only.

You should see your remote PC online in the list when you click "View Remote PC". If you do not see your PC, make sure you have installed the service only on remote PC.

If you need further help, please Contact Support

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