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If Tickets/Comments URL is set in your settings page, an icon is shown to the users using your application.

You may link to ShowMyPC PC ticket system.
Record comments during support session.
Get feedback from users during a support session.
Users can open new tickets.
You may optionally add a link to your website, help or feedback page.

If a user clicks on this icon, they will go to the specified URL.
e.g. http://myCompany.com/feedback.html

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